Shipping & Delivery Policy

Mt Franklin Estate delivers orders throughout Australia using a combination of Australia Post, Aramex, Direct Delivery Systems and other selected courier partners, depending on the delivery location, order size and most appropriate service available.

Order Processing & Tracking

We aim to process and dispatch orders promptly.

Once your order has been prepared for delivery, dispatch confirmation and/or tracking information will generally be provided within 72 working hours.

Please note that tracking information may not become active immediately after it is issued, as individual carriers may take additional time to scan parcels into their delivery network.

Melbourne & Victorian Deliveries

Orders within Victoria may be delivered using Australia Post, Direct Delivery Systems or one of our selected courier partners.

Delivery timing will depend on your location, the day your order is placed and the applicable courier delivery schedule.

Sydney Metro

Sydney metropolitan deliveries are generally scheduled for Thursday and Friday each week through our direct delivery network.

Orders received in sufficient time for that week's delivery run will generally be included. Orders received after the relevant dispatch cut-off may be scheduled for the following week's delivery run.

Interstate Deliveries

Interstate orders are generally dispatched using Aramex, Australia Post or another suitable courier service.

Once dispatched, metropolitan interstate deliveries will generally arrive within approximately 3 working days, although regional and remote locations may take longer.

These delivery periods are estimates only and may vary depending on the carrier, destination, public holidays, weather, transport disruptions and other circumstances outside our reasonable control.

Delivery Timeframes

As a general guide:

• Dispatch confirmation/tracking: within approximately 72 working hours

• Sydney Metro: generally Thursday or Friday, depending on the weekly delivery schedule and order cut-off

• Interstate metropolitan areas: approximately 3 working days after dispatch

• Regional and remote areas: additional delivery time may apply

We will make reasonable efforts to have your order delivered within these timeframes, however courier and postal delivery times are outside Mt Franklin Estate's direct control once an order has been dispatched.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout. Additional freight or redelivery charges may apply where an order cannot be delivered because an incorrect or incomplete address has been supplied.

Alcohol Deliveries

Alcohol may only be purchased by persons aged 18 years or over.

Orders containing alcohol must be delivered in accordance with applicable Australian liquor laws and the requirements of the relevant delivery provider. Proof of age or identification may be requested where required.

Delays

Occasionally deliveries may be affected by circumstances outside our control, including courier network delays, extreme weather, public holidays or other transport disruptions.

If your tracking information shows an unusual delay, please contact Mt Franklin Estate and we will assist with investigating the delivery with the relevant carrier.

Damaged or Missing Deliveries

If your order arrives damaged, or you believe an item is missing, please contact us as soon as reasonably possible with your order details and photographs of any damage so that we can investigate the matter.

Nothing in this Shipping & Delivery Policy excludes or limits any rights you may have under the Australian Consumer Law.